AI-Driven Product Manager & UX Research Leader
Transforming Healthcare Technology Through User-Centered AI Integration
Currently leading AI adoption and UX research at Greenway Health, I specialize in bridging the gap between cutting-edge AI technology and intuitive user experiences. With 12+ years of experience across healthcare tech, I help organizations build products that users actually love.
Bridging AI Innovation with Human-Centered Design
I believe the future of product management lies at the intersection of artificial intelligence and deep user empathy. At Greenway Health, I lead cross-functional teams in integrating Gen AI into healthcare products while ensuring every decision is grounded in user research and data-driven insights. My approach focuses on making complex AI technology accessible and beneficial for real users - from healthcare providers to patients and the product professionals that serve them.
AI Product Integration
Leading organizational AI adoption with focus on practical implementation and user acceptance
UX Research Management
Building research programs that influence product decisions at every level
Healthcare Technology
Deep understanding of healthcare workflows and SED testing for regulatory certification
Team Leadership
Managing distributed teams and fostering research-driven culture
Strategic Planning
Connecting long-term AI vision with immediate user needs
Stakeholder Influence
Evangelizing UX research across all organizational levels
Career Highlights & Impact
A journey of transforming ideas into impactful products and building customer-centered experiences across diverse industries
Greenway Health
Key Achievements
- Led AI integration across product portfolio, virtually eliminating 'Pajama Time' for clinical providers
- Established company-wide UX research culture, implementing data-driven design processes
- Managed product lifecycle from concept to release for 3 major product launches
- Built and mentored high-performing research team of 8 specialists
Willis Towers Watson
Key Achievements
- Transformed operations to customer-centered approach, increasing satisfaction by 35%
- Established UI/UX best practice standards across 15+ product teams
- Led agile transformation initiatives, reducing time-to-market by 25%
- Created focus group testing processes for enterprise software validation
LabTech Software & ConnectWise
Key Achievements
- Drove Voice of Customer program, gathering insights from 500+ enterprise clients
- Led 4-company merger integration, streamlining operations across all divisions
- Standardized competitive intelligence processes, improving market positioning
- Managed high-profile client relationships worth $1MIL in annual revenue
AI Transformation of Health Processes
The launch of our AI Automation product has been so positive it is now planned and considered our long-term flagship offering. This modern health care practice vision has already virtually eliminated 'Pajama Time' work for providers (average 7-12 hours weekly spent after hours documenting clinical notes). Other clinical staff and patients are beginning to notice the difference as well: Improved work-life balance, actual facetime with each other, and increased profits for practices. Within 6 months the AI Automation will exist in every aspect of the complex processes that exist for clinical providers and patients today, simplifying and streamlining. Regulatory reporting struggles have been reduced as well.
100,000 Clinical Notes
Automated clinical notes created and documented by providers in first month.
100% Growth
New product offering!
98% Rated Excellent
Providers have spoken.
Telehealth for Providers & Patients
Redesign the user experience and optimize engagement metrics. Through strategic research, design improvements and data-driven insights, measurable results were delivered that exceeded expectations. The innovative approach combined user research, modern design principles, and mobile device technology to create a smooth user experience during the Covid-19 pandemic.
12 Week Timeline
Full product lifecycle completed within 3 months of everyone being sent home from our office to work-from-home.
80% User Satisfaction
Post-launch surveys revealed exceptional user satisfaction scores, with 80% rating the experience as very good/good.
40% Revenue Growth
The redesigned mobile product generated a 40% increase in long-term revenue for Telehealth (it was offered free-of-charge during the pandemic).
My Research Process
Exploring the iterative process of discovery through systematic investigation, analysis, and insights that shape meaningful solutions.
Discovery & Planning
Defining research objectives, identifying key stakeholders, and establishing the methodological framework for comprehensive investigation.
Video Interviews
Conducting in-depth video interviews with participants to gather qualitative insights, personal experiences, and detailed perspectives on the research topic.
Journey Mapping
Creating comprehensive journey maps to visualize user experiences, touchpoints, and emotional states throughout their interaction process.
Analysis Process
Systematic analysis of collected data using various methodologies to identify patterns, themes, and actionable insights from the research findings.
Report & Data Visualization
Compiling comprehensive reports with data visualizations, key findings, and strategic recommendations based on the research outcomes.
Video Recordings
Journey Maps
Data Analysis
Research Reports
Featured Work
Some innovative projects pieces that showcase creativity, excellence, and attention to detail in every deliverable!
Safety Enhanced Design Testing
Continuous improvement of the SED regulatory certification process. Training materials and final report.
Journey Map & Personae
Electronic prior authorization is complex and takes too much time to gain approvals for labs and procedures. The process was simplified for patients and practices and includes an AI feature for pre-approvals.
Pricing & Sensitivity Project
Discovery and report for current and future customers for pricing of new product.
Synthetic Users for Testing
Review of the options and functionality for utilizing synthetic users for usability testing purposes. Expected players: Uxarmy, Userlytics, Usertesting.com.
Patient Billing Usability Testing
Data provided to stakeholders in Product and Design from usability testing with patients on updated workflows for mobile application.
Working on it!
More to come.
What's next?
Strategic AI & UX Solutions for Growing Companies
Transform your business with expert AI integration, user experience research, and product management consulting tailored for modern healthcare and tech companies.
AI Product Strategy
Comprehensive AI readiness assessment and strategic implementation roadmaps to seamlessly integrate artificial intelligence into your product ecosystem.
- AI readiness assessment report
- Integration roadmap and timeline
- User acceptance testing protocols
- Competitive landscape analysis
- ROI measurement
UX Research Programs
Establish scalable research operations and methodologies to deeply understand your users and drive data-informed product decisions.
- Research operations (Re-Ops) setup
- Interview and testing protocols
- User personas and journey maps
- Research team training materials
- Ongoing mentorship program
Product Management
Optimize your product development processes with agile transformation, stakeholder alignment, and cross-functional team leadership strategies.
- Agile process optimization
- Stakeholder communication strategies
- Product roadmap development
- Team leadership frameworks
- Performance metrics setup
Healthcare Tech Expertise
Specialized healthcare technology consulting with deep understanding of Safety Enhanced Design (SED) testing certification, workflow optimization, and patient-provider experiences.
- SED Regulatory compliance report
- Healthcare workflow optimization
- Provider and patient UX
- HIPAA-compliant research methods
- Clinical integration strategies
Ready to Transform Your Product and Services with AI?
Let's discuss how research and user-centered AI can drive your business forward
I'm considering suitable full-time roles and am willing to relocate for the right opportunity.
LinkedIn Profile:
www.linkedin.com/in/jody-m-39b218bb
Email: jdmueller2011@gmail.com
For quick questions and inquiries
Download My Resume
Complete professional background
Available for consulting projects. Currently based in U.S. [Florida] with experience in remote collaboration across global teams.
I typically respond within 24 hours